1. BOOKINGS, PAYMENTS & LAY-BYES

 All tours must be booked in advance and are subject to availability.

 A deposit or full payment is required to confirm a booking.

 Lay-by / instalment payments are allowed for DIRECT BOOKINGS only, subject to agreed payment timelines.

 All lay-by bookings must be fully paid before the tour start date.

 Failure to complete lay-by payments by the agreed date may result in automatic cancellation, and standard cancellation charges will apply.

 Prices are per person (pp) and may be based on shared services.

 Bookings made through third-party platforms are subject to the platform’s own payment rules in addition to these Terms.

 2. GUEST PACKAGE SELECTION & TRIP PLANNING

 When booking, guests must select:

 The tour package

 The preferred area/region they wish to visit (e.g. Gebara / PE, Addo area, Kirkwood, Colchester, surrounding regions)

 The type of experiences or attractions they are interested in (wildlife, culture, city highlights, township experience, nature, etc.)

 Guests choose the package, area, and interests only.

 The company will plan and structure the itinerary, including accommodation, routes, timing, and logistics.

 Guests may request specific lodges, routes, or township locations, provided that:

 Requests fall within the operational distance limits

 They do not create additional operational costs

 Availability allows

 If requests exceed distance limits or increase costs, the company may adjust the itinerary or apply additional charges.

 3. DISTANCE & OPERATIONAL RADIUS POLICY

 To ensure fair pricing, safety, and operational efficiency:

 Safari accommodation: maximum 50 km from the National Park

 City tours: maximum 50 km from the airport, city centre, or beach/sea areas

 Township tours: maximum 80 km from accommodation, city areas, or the National Park

 Accommodation is Backpackers or B&B, selected and booked by the company based on availability, safety, distance, and logistics.

 4. CANCELLATION POLICY

 Direct Bookings:

 7 days or more before tour: 80% refund

 3–6 days before tour: 50% refund

 Less than 72 hours before tour: No refund

 No-show: 100% charge

 Platform Bookings:

 Cancellation policies may follow the booking platform’s stated terms.

 Where applicable, non-refundable components (including park fees, accommodation, activities, and transport reservations) will be deducted.

 5. FREE DAY TOUR PROMOTION

 Guests may qualify even if bookings are made separately, provided they:

 Travel on the same day

 Share the same area, route, or service type

 Do not create additional operational costs

 The promotion applies only where:

 No extra vehicle is required

 No additional accommodation is required

 No additional guide or fuel costs are incurred

 The Free Day Tour:

 Has no cash value

 Is non-transferable

 Cannot be exchanged for a refund

 Is subject to availability and operational planning

 Third-party platform bookings may qualify only where commission deductions do not make the promotion financially unviable.

 We reserve the right to modify or withdraw promotions if operational requirements are not met.

 6. TOWNSHIP TOURS – SAFETY POLICY

 Township tours operate only in company-approved safe areas.

 Routes may change at short notice for guest safety.

 Guests must respect local communities and follow guide instructions.

 Unsafe, disrespectful, or disruptive behaviour may result in removal from the tour without refund.

 7. CITY TOURS

 City tours focus on selected landmarks and safe sightseeing routes.

 Entry fees are included only if stated in the itinerary.

 Timing may vary due to traffic, weather, or operational requirements.

 8. MINIMUM GUESTS & SHARED SERVICES

 Prices may be based on shared transport, guiding, and planning.

 Solo or small bookings may be combined with other guests.

 If minimum operational requirements are not met, tours may be:

 Rescheduled

 Adjusted

 Or subject to price revision

 9. ITINERARY & OPERATIONAL CHANGES

 We reserve the right to amend itineraries due to:

 Weather conditions

 Safety concerns

 SANParks regulations

 Operational requirements

 All changes are made in the best interest of guest safety and experience.

 10. LIABILITY

 Guests participate at their own risk.

 We are not liable for:

 Loss or damage to personal belongings

 Delays beyond our control

 Injuries caused by guest negligence

 Guests must disclose medical conditions or special needs before travel.

 11. ACCEPTANCE OF TERMS

 By confirming a booking, guests acknowledge that they have read, understood, and accepted these Terms & Conditions.